Your PACE assessment is paid through your annual property tax bill. Payments are collected by your county tax collector as a line item on your tax bill, just like any other special assessment. If you'd like to make a direct payment or discuss payment options, please contact our servicing partner DTA.
Contact DTA: Call 1-800-969-4382
Payoff quotes are provided by DTA, our third-party servicer. They can provide you with a current payoff amount. As part of calculating the payoff amount, DTA will include a $50 processing fee that will be credited back to you if you make a prepayment. The $50 credit will be reflected on the payoff statement. Pay off quotes are typically available within 5 business days.
Request a payoff online at https://poportal.com.
Your current account balance, payment history, and assessment details are available through DTA. They manage account records for FortiFi assessments.
Check your balance: Call DTA at 1-800-969-4382 or log in at https://poportal.com
Please note, balances are only updated at https://poportal.com annually AFTER the tax season is complete.
PACE financing is structured as a voluntary special assessment on your property, which is why it appears as a line item on your annual property tax bill. This is how all PACE programs work— it is not an additional tax, but rather the repayment mechanism for the improvement financing you received. Your county tax collector collects the payment along with your property taxes and remits it to the program.
You can request a copy of your executed Financing Agreement by contacting FortiFi. Documents are typically provided within 5 business days.
Your home improvement contractor’s name and contact information should be within the home improvement contract between you and the home improvement contractor you selected to install the PACE improvements.
You may also be able to find your home improvement contractor’s contact information through your local building department or state licensing board.
If you are experiencing issues with the work performed by your contractor, we recommend the following steps:
1. Contact your home improvement contractor directly — they are responsible for their workmanship and any warranties.
2. Contact your local building department — they can investigate code violations and contractor licensing issues.
3. File a complaint with your state contractor licensing board — Florida: DBPR | California: CSLB
FortiFi is no longer enrolling contractors or accepting PACE financing applications. We encourage you to explore other PACE providers in your area. Thank you for your interest.
If you have a complaint regarding the making of your PACE assessment, please submit a complaint to FortiFi including name of property owner, property address, and assessment number. Please include all relevant information concerning your complaint. FortiFi will review and acknowledge your submission within one business day, contact you regarding any questions within three business days and provide a response within fifteen days. You can submit your inquiry or email a complaint to compliance@fortifi.com or call us at 1-858-345-2000.
No. FortiFi is no longer accepting financing applications for residential or commercial properties. We are focused on servicing existing PACE assessments. If you are looking for PACE financing, we encourage you to explore other PACE providers in your area.
When the property owner seeks to sell or refinance the assessed property, the property owner may be required to prepay the assessment at the time of closing the sale or refinancing.
Request a payoff: Call DTA at 1-800-969-4382 or request online at https://poportal.com.
DTA is FortiFi’s third-party servicer. DTA manages prepayment processing, payoff quotes, and account balances for FortiFi's assessments. For any questions about payments or account balance, DTA is your primary point of contact.
Reach DTA: Call 1-800-969-4382 | Visit https://poportal.com | Email info@FloridaPACE.gov for Florida Assessments and FortiFi@financedta.com for California Assessments.
